Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@verygo.com.
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Pre Sale Questions
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On the VeryGo platform, you can complete an order by following these steps:
- Select the desired items from the product page.
- Add the items to your shopping cart.
- Proceed to checkout, where you'll provide your shipping address and contact information.
- Choose your preferred payment method and complete the payment.
- Upon order confirmation, you'll receive an order confirmation email.
We accept various payment methods, including credit cards, debit cards, PayPal, etc. Our payment system utilizes secure encryption technology to ensure payment security.
You can log in to your VeryGo account and navigate to the "My Orders" page to view the status of your order. Additionally, we regularly send order status update emails to keep you informed.
You can modify or cancel your order within a certain timeframe after order confirmation. Please contact our customer service team as soon as possible, provide your order number, and explain your request. We'll assist you promptly.
Yes, you can request an invoice. After order confirmation, please contact our customer service team with your order number and invoice details. We'll issue the invoice and send it to your email.
Warranty and Support
Our products typically come with a standard warranty period. Please refer to the product description or warranty card for specific details regarding the warranty coverage and duration.
If you encounter any issues with a product covered under warranty, please contact our customer service team. Provide your order details and a description of the issue, and we'll guide you through the warranty claim process.
You can contact our support team via email, phone, or live chat. Our customer service representatives are available to assist you with any product-related inquiries or issues.
Some products may require registration for warranty coverage. Please refer to the product documentation or warranty card for instructions on how to register your product.
Depending on your location, we may have authorized service centers for product repairs. Please contact our support team for information on the nearest service center and repair options.
